How registry can help you

What to expect when you contact the Building Appeals Board's (BAB) registry

Registry can provide:

• answers to your queries about whether the registry can assist with your appeal, dispute or application
• information about BAB procedures and processes.
• certain guidance in the completion of BAB forms
• general information about BAB forms, fees and sources of further information
• contact details for other organisations that may be able to assist you
• organise an interpreter if requested at no cost to you if reasonable notice is provided in advance of a hearing.

Registry cannot:

• give legal or technical advice, including a merits opinion about the likely outcome of an appeal, a dispute or an application
• recommend a lawyer or other professional to act on a person's behalf
• advise a person what to say during a BAB hearing
• arrange a meeting with BAB panel members before or after a hearing
• explain why the BAB panel made a certain decision.

When contacting us we aim to:

• respond to your enquiry promptly
• greet you in a polite and courteous way
• deal with your enquiry professionally
• provide you with clear and accurate information.

To assist us in providing the highest standard of service we ask that you:

• if you have any enquires in relation to your proceeding, please contact the registry of the BAB via email on registry@buildingappeals.vic.gov.au quoting the proceeding number in the subject header that also copies in all other parties
  
• provide us with complete and accurate information
• comply with any directions or orders that are made about your appeal, dispute or application
• treat registry team members, BAB members and other parties and their representatives to the proceeding with respect and courtesy.