How registry can help you
What to expect when you contact the Building Appeals Board's (Board) registry
Registry can provide:
- answers to your queries about whether the registry can assist with your appeal, dispute or application.
- information about Board procedures and processes.
- certain guidance in the completion of Board forms.
- general information about Board forms, fees and sources of further information.
- contact details for other organisations that may be able to assist you.
- organise an interpreter if requested at no cost to you if reasonable notice is provided in advance of a hearing.
Registry cannot:
- give legal or technical advice, including a merits opinion about the likely outcome of an appeal, a dispute or an application.
- recommend a lawyer or other professional to act on a person's behalf.
- advise a person what to say during a Board hearing.
- arrange a meeting with Board panel members before or after a hearing.
- explain why the Board panel made a certain decision.
When contacting us we aim to:
- respond to your enquiry promptly.
- greet you in a polite and courteous way.
- deal with your enquiry professionally.
- provide you with clear and accurate information.
To assist us in providing the highest standard of service we ask that you:
- if you have any enquires in relation to your proceeding, please contact the registry of the Board via email on registry@buildingappeals.vic.gov.au, quoting the proceeding number in the subject header that also copies in all other parties.
- provide us with complete and accurate information.
- comply with any directions or orders that are made about your appeal, dispute or application.
- treat registry team members, Board members and other parties and their representatives to the proceeding with respect and courtesy.